Conflict and Anger Management

(Work Readiness)

Author: People Solutions

Price: R 250.00

Managing conflict and anger effectively in the workplace.

What you will learn:

  • What is conflict in the workplace
  • The causes and effects of conflict
  • Conflict management styles and approaches
  • The conflict management process
  • How to manage anger

Overview:

This course will help you to understand anger and conflict, and the most effective ways to manage different conflict situations in the workplace.

Course objectives:
  • Define conflict.

Course objectives:
  • What causes conflict?

Course objectives:
  • The effects of conflict.

Course objectives:
  • Conflict management style.

Course objectives:
  • Approaches to conflict management.

Course objectives:
  • The conflict management process.

Course objectives:
  • Defining anger.

Course objectives:
  • Managing anger.