Learn how to tackle problems in the workplace using a solution-driven mindset.
In this course, you'll learn how to approach problem solving from a solution-driven mindset in the workplace. For most people entering the workplace for the first time, dealing with problems, queries, complaints and making effective decisions is a new skill.
Understand the importance of becoming a solution-driven problem solver.
Understand and apply the problem solving process.
Understand and apply the decision-making process.
Using solution generation tools in the workplace.
Understanding and addressing queries and complaints as a workplace problem.
Handling conflict during problem solving processes.
Using simple negotiation processes during problem solving.